Refund policy

Return & Refund Policy

Effective Date: July 17, 2026

At Semper Valor Collective, we take pride in the quality of every product we offer. If there is an issue with your order, we’re here to help.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

● Unused and unworn

● In their original condition

● In their original packaging

● Accompanied by proof of purchase

Apparel & Accessories

Apparel and accessories may be returned within 30 days of delivery if they are unworn, unwashed, and in their original condition.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Hair Products

Due to hygiene and safety reasons, opened or used hair products, including Clay Pomade, cannot be returned or refunded.

If your hair product arrives:

● Damaged

● Defective

● Incorrect

● Missing due to our fulfillment error

please contact us within 7 days of delivery, and we will work with you to resolve the issue.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

● Your order number

● A brief description of the issue

● Clear photos of the product

● Clear photos of the shipping box and packaging

We will review your request and provide a replacement, store credit, or refund when appropriate.

Refunds

Once an approved return has been received and inspected, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

If you need a different size or color for apparel, please contact us. We will gladly assist with an exchange, subject to product availability.

Non-Returnable Items

The following items are not eligible for return:

● Opened or used hair products

● Gift cards

● Clearance or final sale items (if marked as such)

If you have any questions regarding your order or would like to request a return, please contact us.

We strive to respond to all customer inquiries within 1–2 business days.